Preface  9
PART I ORGANISATIONS FACING CHALLENGES OF CONTEMPORARY ECONOMY
Managing relationships as a tool supporting enterprising actions in conditions of competitive economy  13
Anna Adamik

The pro-quality restructuring of local government administration offices  31
Marek Bugdol

Role and significance of communication in business clusters. Research proposal  43
Felicjan Bylok

Problems of managing cultural diversity in organisations  61
Katarzyna Gadomska-Lila, Alberto Lozano Platonoff, Hubert Pachciarek

People-oriented management in local government administration entities in Poland  77
Barbara Kożuch

Non-economic incentives to motivate employees – Lodz branch of Norauto Polska Ltd. Example  91
Marek Matejun, Sławomira Dębska

Innovation capital – resource of knowledge-based enterprise  113
Grażyna Michalczuk

Cultural aspects of knowledge workers’ commitment  129
Joanna Purgał-Popiela 

Empirical investigation of industrial relations in the distribution channel  145
Ewa Prymon-Ryś

The leadership in the time of crisis. A critical approach  165
Anna Rakowska

From employee to participant in an organization research focused on IT sector specialists  181
Jerzy Rosiński, Aleksander Marcinkowski

Competency development and learning styles of polish managers  203
Agnieszka Sitko-Lutek

Raising the innovation of enterprises by organizational learning  223
Urszula Skurzyńska-Sikora

Post merger situation. Analysis of the process of concentration in a knowledge-based organization  241
Anna Stankiewicz-Mróz

The value added intellectual coefficient – possible indicator of measurement in the knowledge based economy  255
Anna Ujwary-Gil

Innovations in the cable industry  271
Łukasz Wacławik

The management system of the research and development activity in an enterprise  287
Jolanta Walas-Trębacz

Determinants of effective functioning of the customer service department – practical arrangements  307
Iwona Janiak-Rejno, Agnieszka Żarczyńska-Dobiesz

PART II DISFUNCTIONAL PHENOMENA AND SOCIAL RESPONSIBILITY OF ORGANISATIONS
Organizational dysfunctions on psychoanalytic perspective  333
Adela Barabasz 5

Public participation in consultations about Natura 2000 sites as a part of participatory management process  347
Anna Dubel

Does CEO duality really affect firm performance?  365
Süleyman Iç, Mehmet Aygün, Mustafa Ipci

Business ethics as a guide post for the enterprise of the future  377
Urszula Gołaszewska-Kaczan

Sensemaking perspective of corporate social responsibility. Stakeholders involvemnent and perceptions  395
Barbara Fryzeł

The concept of corporate social responsibility as an implementation of the idea of responsibility in economic relations  413
Katarzyna Klimkiewicz

Diagnosis and counteracting mobbing in organizations  427
Katarzyna Durniat

Environmental driven business: comparison of ecotourism and environmental technology. Swedish examples  439
Bożena Guziana

Work and employee relationship dehumanization in a modern organization  463
Maria Miczyńska-Kowalska

CSR in middle sized polish and french enterprises – the comparative analysis of HR policy  483
Grażyna Bartkowiak, Agnieszka Krugiełka

Mobbing phenomenon and the flexibility of employment on EU labor market  501
Anna Cierniak-Emerych

Diversity management – the success factor in the organisation of the future  515
Anna Wziątek-Staśko

PART III CHALLENGES FOR THE PERSONNEL FUNCTION
Motivation of global employees. Challenges for HR managers working in international environment  537
Ewa Beck-Krala

Staff attitudes to changes in the field of personnel function – research results  555
Elżbieta Jędrych

The role of human resources in planning and implementing outsourcing projects  569
Anna Grześ

The importance of employer’s brand in employee acquisition and retention (stabilisation) processes  585
Dagmara Lewicka

The directions of analysis of the employees’ assessment system  603
Małgorzata Tyrańska

Coaching as an element of building employee involvement  621
Izabela Kołodziejczyk-Olczak

Human resource management in view of changing employment models  631
Natalia Potoczek

New challenges in the shaping process of the employee’s professional career under competitive economic conditions – based on the opinions of students  649
Alicja Smolbik-Jęczmień

Diagnosis and changes in the motivational system – case study of a production enterprise  665
Agnieszka Zakrzewska-Bielawska, Piotr Wlachos

The process of implementation of employee appraisal system based on culture sector organisation  683
Agnieszka Żarczyńska-Dobiesz, Iwona Janiak-Rejno

PART IV IV. PSYCHOLOGY, BUSINESS, LAW
Competences of academic tutors – on the basis of procertu project  701
Justyna Bugaj, Marek Frankowicz, Józef Kania

Creative class thesis as part in discussion about innovativity in the information age organisations  711
Wojciech Kowalik

Elements of modern employee evaluation – an analysis of dress style  725
Justyna Michniak

Psychological toughness and the cultural context of an organization  741
Anna Rogozińska-Pawełczyk

Framing and risky choice: gain and loss perception differences observed on a sample of polish and turkish students  753
Yakup Şeref, Özgür Arslan, Dagmara Lewicka, Mehmet Baha Karan

Freedom of establishment and freedom of services in view of the judgement of the european court of justice of 19 november 2009, case C-314/08 Krzysztof Filipiak v. director of the tax chamber in Poznań  773
Agnieszka Zielińska