Preface 9
PART I ORGANISATIONS FACING CHALLENGES OF CONTEMPORARY ECONOMY
Managing relationships as a tool supporting enterprising actions in conditions of competitive economy 13
Anna Adamik

The pro-quality restructuring of local government administration offices 31
Marek Bugdol

Role and significance of communication in business clusters. Research proposal 43
Felicjan Bylok

Problems of managing cultural diversity in organisations 61
Katarzyna Gadomska-Lila, Alberto Lozano Platonoff, Hubert Pachciarek

People-oriented management in local government administration entities in Poland 77
Barbara Kożuch

Non-economic incentives to motivate employees – Lodz branch of Norauto Polska Ltd. Example 91
Marek Matejun, Sławomira Dębska

Innovation capital – resource of knowledge-based enterprise 113
Grażyna Michalczuk

Cultural aspects of knowledge workers’ commitment 129
Joanna Purgał-Popiela

Empirical investigation of industrial relations in the distribution channel 145
Ewa Prymon-Ryś

The leadership in the time of crisis. A critical approach 165
Anna Rakowska

From employee to participant in an organization research focused on IT sector specialists 181
Jerzy Rosiński, Aleksander Marcinkowski

Competency development and learning styles of polish managers 203
Agnieszka Sitko-Lutek

Raising the innovation of enterprises by organizational learning 223
Urszula Skurzyńska-Sikora

Post merger situation. Analysis of the process of concentration in a knowledge-based organization 241
Anna Stankiewicz-Mróz

The value added intellectual coefficient – possible indicator of measurement in the knowledge based economy 255
Anna Ujwary-Gil

Innovations in the cable industry 271
Łukasz Wacławik

The management system of the research and development activity in an enterprise 287
Jolanta Walas-Trębacz

Determinants of effective functioning of the customer service department – practical arrangements 307
Iwona Janiak-Rejno, Agnieszka Żarczyńska-Dobiesz

PART II DISFUNCTIONAL PHENOMENA AND SOCIAL RESPONSIBILITY OF ORGANISATIONS
Organizational dysfunctions on psychoanalytic perspective 333
Adela Barabasz 5

Public participation in consultations about Natura 2000 sites as a part of participatory management process 347
Anna Dubel

Does CEO duality really affect firm performance? 365
Süleyman Iç, Mehmet Aygün, Mustafa Ipci

Business ethics as a guide post for the enterprise of the future 377
Urszula Gołaszewska-Kaczan

Sensemaking perspective of corporate social responsibility. Stakeholders involvemnent and perceptions 395
Barbara Fryzeł

The concept of corporate social responsibility as an implementation of the idea of responsibility in economic relations 413
Katarzyna Klimkiewicz

Diagnosis and counteracting mobbing in organizations 427
Katarzyna Durniat

Environmental driven business: comparison of ecotourism and environmental technology. Swedish examples 439
Bożena Guziana

Work and employee relationship dehumanization in a modern organization 463
Maria Miczyńska-Kowalska

CSR in middle sized polish and french enterprises – the comparative analysis of HR policy 483
Grażyna Bartkowiak, Agnieszka Krugiełka

Mobbing phenomenon and the flexibility of employment on EU labor market 501
Anna Cierniak-Emerych

Diversity management – the success factor in the organisation of the future 515
Anna Wziątek-Staśko

PART III CHALLENGES FOR THE PERSONNEL FUNCTION
Motivation of global employees. Challenges for HR managers working in international environment 537
Ewa Beck-Krala

Staff attitudes to changes in the field of personnel function – research results 555
Elżbieta Jędrych

The role of human resources in planning and implementing outsourcing projects 569
Anna Grześ

The importance of employer’s brand in employee acquisition and retention (stabilisation) processes 585
Dagmara Lewicka

The directions of analysis of the employees’ assessment system 603
Małgorzata Tyrańska

Coaching as an element of building employee involvement 621
Izabela Kołodziejczyk-Olczak

Human resource management in view of changing employment models 631
Natalia Potoczek

New challenges in the shaping process of the employee’s professional career under competitive economic conditions – based on the opinions of students 649
Alicja Smolbik-Jęczmień

Diagnosis and changes in the motivational system – case study of a production enterprise 665
Agnieszka Zakrzewska-Bielawska, Piotr Wlachos

The process of implementation of employee appraisal system based on culture sector organisation 683
Agnieszka Żarczyńska-Dobiesz, Iwona Janiak-Rejno

PART IV IV. PSYCHOLOGY, BUSINESS, LAW
Competences of academic tutors – on the basis of procertu project 701
Justyna Bugaj, Marek Frankowicz, Józef Kania

Creative class thesis as part in discussion about innovativity in the information age organisations 711
Wojciech Kowalik

Elements of modern employee evaluation – an analysis of dress style 725
Justyna Michniak

Psychological toughness and the cultural context of an organization 741
Anna Rogozińska-Pawełczyk

Framing and risky choice: gain and loss perception differences observed on a sample of polish and turkish students 753
Yakup Şeref, Özgür Arslan, Dagmara Lewicka, Mehmet Baha Karan

Freedom of establishment and freedom of services in view of the judgement of the european court of justice of 19 november 2009, case C-314/08 Krzysztof Filipiak v. director of the tax chamber in Poznań 773
Agnieszka Zielińska