Edyta Brzychczy, Krzysztof Kluza
Guest Editors’ Preface 5

Małgorzata Pańkowska
Process Knowledge Value Proposition in Business Process Management 9

Łukasz Rudolf, Marek Roszak
Technological and Managerial Aspects in Context of Business-Process Management and Optimization 27

Adrian Stelmach
Digital Transformation: Impact of Modern Technologies and Project Management on Optimization of Production Processes in Era of Industry 4.0 39

Emilia Męcfel
Case Study: Development of Employee Suggestion System at OKNOPLAST Manufacturing Company as Element of Process Improvement 49

Jan Trąbka, Marcin Makowski
Use of Integrated ECM/BPM Platforms in Financial, Quality, and HR Processes – Case Study of Large Organization from Medical Industry 59

Magdalena Toporowska , Piotr Mańkowski, Agnieszka Jadczyszyn, Dorota Pustelnik, Marek Szelągowski
Improving Business Processes at mBank – Case Study on “Return Disposition Management” Process 71

Małgorzata Oleś-Filiks, Robert Waszkowski
Optimizing Public Service Delivery through Automated Stakeholder Interaction: Low-Code BPM Implementation 83

Piotr Biernacki
BPMN in Legislation on Example of Public Procurement Law – Case Study 9

Marek Szelągowski, Justyna Berniak-Woźny, Beata Zawalich, Bartosz Radziszewski
Leveraging Business Process Management for Sustainable Transformation: Case Study of MECK Decarbonization Strategy 107

Marzena Grzesiak
Implementation of Active Learning in BPM Education 117